Service Department provides prompt, courteous and efficient service. Would highly recommend even if you don't own a VW.
Just purchased a new Jetta and would like to thank Mike in sales for excellent service. I definitely would recommend Sutliff Volkswagen.
My girlfriend and I are from Calgary, AB Canada. I had bought my Mk6 GTI used about a month before and we were taking it on a 15,000 KM (9300mi) road trip, an hour before we came into Harrisburg my CEL came on, took it right here and talked to the service manager Kerry. The service provided was outstanding and they got my car into the shop right away, the issue we were told would be covered for free I'm Canada under VW warranty but being in the states we'd have to pay and try to get reimbursed, however the team here got ahold of VW Canada and told them what was going on and got it all taken care of at no charge to us! Couldn't be happier with the service and professionalism here!
I took several test drives and came in with questions a few times over the course of a month or so. I eventually purchased a 2017 GTI Sport. Based on the other prices I'd seen around (Autotrader, TrueCar, other dealerships), I got a really good/fair price with Sutliff VW's dealer incentives. I didn't even need to bother with haggling.The staff on the floor were friendly, polite, and helpful. Tawona was an excellent salesperson. Very knowledgeable, accommodating, fun, and not at all pushy, making the purchase an enjoyable experience.Sutliff VW was flexible on trade-in value for my 2009 Scion XB with a kabillion miles...they offered a not unreasonable, but also not generous trade-in amount. Ultimately I decided to hang onto it to sell privately. If you're looking for a low stress buying experience, I'd definitely recommend Sutliff VW. Ask for Tawona.Disclaimer: My rating reflects how satisfied I am choosing Sutliff VW as a dealer to purchase a vehicle from. It does not reflect the service department or potential warranty service, as I have not used them for that yet.
These guys are the best VW dealership in our area. They really know their stuff. Start to finish, these guys will handle your situation professionally and with confidence. And rare combination in the car business.
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