Amazing customer service! Great ambience! We were vehicle shopping since quite a while in February 2019 when we landed at Sutliff Volkswagen. The moment we entered the dealership, we are very well taken care of by Tristin Tolbert. He answered all our queries and made our shopping exciting and fun. Went out of his way to pick us up from our home as our older vehicle had leased out and gone back to some other dealership. Highly impressed by the respect we got and the vehicle of course! Thank you Tristin. We really love our new car.- Harman & Karanvir
Great people and service
Our entire experience was fantastic here! Alison was on top of finding the exact Tiguan we wanted in 1 day of our request. She emailed me the exact financial information and was significantly better priced than the dealer that was only 5 miles from our house. We chose to make the extra 20 mile drive because of the ease of knowing exactly how much it would cost and the friendliness of every staff member ! When we arrived at the dealership to close the deal, we had our 2 young boys, 6 and 3 with us. We were walking out with keys in hand and paperwork completed in 90 minutes! I cant say enough of how wonderful our experience was. Plus, they have a hockey table and building blocks to entertain the kids while there! If you are looking for a great deal on a VW check out Sutliff. They won't disappoint.
Not overly aggressive in making a sale. Customer service is great - each time I bring my car in for routine service I am greeted by name and they always have my car ready for pickup sooner than expected. I had one issue with the radio (VW fault, not Sutliff) and Kerry went above and beyond to assist, so they really are customer service focused in my opinion.
My oil change was less than quoted and they did so much more for free plus a car wash. They are very nice and accommodating.
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