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Sutliff Volkswagen

The sales experience was great! Most of the paperwork was completed on my phone, less time spent sitting in the showroom. Sales people were great to deal with. Would def buy a vehicle from them again.

Very quick to respond. Provided lots of helpful additional information on the vehicle. Would deal with them again.

Best car buying experience ever!! Everyone was knowledgeable, friendly, and helpful. Going through the purchase process was the easiest that I have ever encountered. Definitely worth the 2 hour drive!

Just purchased a new Jetta from Sutliff VW. Alison, Aaron, Kate and the whole team were awesome. Received the best deal and everything was ready at the time of delivery and went exceptionally smooth. This is my second VW from Sutliff and wouldn't go anywhere else for a great deal and great customer service. Have worked with Aaron Phillips before on my last purchase and he is a great sales representative.

Outstanding customer service with a no nonsense or pushy approach. I do believe that they were more interested in building relationships and servicing the customers need than "milking them dry." No other dealer could do for me what Sutliff did, and their team of employees ensured that I was happy. In today's world of customer service being less than ideal, Sutliff is a lighthouse ray of hope. Despite my previous opinions that all car dealers and sales people were crooks, Sutliff genuinely changed my opinion. I would recommend anyone in the market for a VW to come over and look at Sutliff and meet the nice people. They will ensure you are in control and will work with you to meet your needs and desires. I'm a customer for life now.

I bought my VW Passat (used) from here and it has been the best cars I've owned! I love the service I get on my vehicle, it's always well done. I enjoy the videos they do to show you what is wrong if there is a problem. I only take my vehicles here for all my needs. The customer service there is outstanding. Everyone is so friendly, and they make you feel like your needs are important. Hands down my favorite dealership. Definitely not pushy on service at all, if your vehicle needs something they are completely honest. Give them a try! You won't be disappointed. I recommend them to everyone!

Had a fantastic experience at Sutliff VW. I’m in the Washington, D.C. metro area and could not find a dealer willing to meet my price. Saw on the Sutliff website that they had the exact vehicle I wanted. Called them with the price I was looking for and they said “yes”. Plus, no “documentation fees” that you find at all the DC dealers (~$500!!!). I drove up the same day, they had the vehicle ready, took it for a test drive, then painlessly completed the deal. Was out in less than 1 ½ hours. Can’t say enough about Janelle (salesperson I dealt with on the phone), Tyler (salesperson who showed me the vehicle and rode with me on the test drive), and Rasheed (finance person). Thanks!!!!!!

This was my first time buying a brand new car, which can be a very intimidating experience. However nothing about my experience at Sutliff Volkswagen was intimidating, which was awesome!! All of my requests and questions were answered in a timely fashion and with great intelligence of volkswagens. Mike was very enthusiastic, professional, and most importantly, sincerely helpful! I highly recommend buying a car from here. Enjoy!

My experience at Sutliff Volkswagen in Harrisburg was very enjoyable. Michael Najdek the sales consultant was very professional and personable. Before my first test drive he took the time to show and explain in detail the options that the vehicle contained. He also had a great working knowledge about vehicles in general. He was not at all pushy and in fact everyone at the dealership was extremely helpful. Since I have bought the car Michael has called me to see how everything is going with my vehicle. My experience at this dealership was very positive.

I have visited many dealerships in my time, but this dealership by far is the best! The sales person Michael Najdek was very knowledgable, caring, and showed a real genuine care for my requirements on a new car. The Finance Manager Rasheed was also great, and made the process of buying a car smooth. I would definitely recommend anyone to this dealership. I had my 30 day maintenance check done today, and Michael and the dealership was very helpful with my needs. I would give this dealership a A+ Christina and Shehzad Siddique New Volkswagen owners

I was at your Sutliff Dealership in Harrisburg this past weekend (12/28/13) purchasing a certified Pre-Owned Vehicle and was blown away by the service, knowledge and humility shown to me by salesman Mark Lebo. Not only was Mark very professional and personable, but he was extremely well-versed in his product and interested in finding me a vehicle that met my needs. I had traveled from Erie, PA to view another Volkswagen at another dealership and decided to do business with Mark, not solely because it was a better product, but for the experience and great service that Mark portrayed from the time I pulled up on the lot. It was very clear to see that Mark was very much invested in his work and that further persuaded me to make my purchase with SUTLIFF. It is not everyday you find a Mark working at a dealership! I will be back in the future to do service with them again!

Copied from my new car purchase feedback survey to Volkswagen... I cannot praise Sutliff VW enough, it truly is a first class operation. It all started with their internet sales consultant Ashley Ney. She single-handedly reeled me in (I live 3 hrs away) with her prompt, genuine, and personalized responses to my queries and fair no hidden fee pricing. With more and more people like myself turning to the internet, she is a huge asset to the frontline of their team. I felt like I was dealing with friends through the entire process of buying my 2014 Manual Passat TDI SE. My high opinion continued to grow as I interacted with the sales manager Dave as he explained to me the process and appraised my trade in (of which was completely fair). I was then introduced to sales consultant Aaron Phillips who did an excellent run down of the features of the Passat. Aaron took his time and made sure I understood how to operate everything before he moved on to the next feature. I felt so at home and comfortable with how honest and sincere everyone was with me it was a joy being there. They had my paper work ready in no time and Rasheed walked me through all of my options and he gladly clarified anything I was unsure of. He explained and sold me on the extended warranties/protection plans without being aggressive or using misleading tactics like I've encountered at other dealerships. As an outbound call center manager I understand, appreciate, and admire ethical customer service while remaining a successful sales organization in industries where a few bad eggs have made an overall negative reputation for the good companies like us. I was offered a fair price for both my new car and my trade in without having to haggle, there was never any pressure, and my time and concerns were always respected. The whole experience from beginning to end was seamless, painless, and completely enjoyable. I have done nothing but rave about Sutliff and will be encouraging potential buyers (cars.com, autotrader...etc) to deal with Ashley online I guarantee they will be willing to travel from the other side of the state like i did. If you need a buyers testimonial or any kind of reference I will gladly give back. Sincerely, David Mattiuz

Being previous Volkswagen owners, we walked on to the lot knowing what we wanted. Michael did a great job of walking us through our options on our selection and pointing out features we didn't know where available with the new models. Pleasant and personable, he made everything quick and easy for us, especially with a young child running around!

We contacted Sutliff Volkswagon on line. They got back to us immediately. We decided to price the vehicle on line as we already had test driven what we wanted to purchase and decided that is what we wanted. Bottom line is that Sutliff quoted us the best price along with Volkswagon 0% financing. We walked into the dealership and were met by the Manager, Dave Smith, who immediately took us out to our new vehicle which was clean as a whistle and ready to go. Dave was such an approachable, nice guy. He asked Michael Najdek to come out and go over the car with us. Mike was great...he was very knowledgeable and went over the entire vehicle and answered all our questions. What a wonderful personality he has...it was like talking to a relative! Rasheed Creary, the Finance Manager, came out and asked us several questions and then proceeded to do the paperwork. Mike came back out and went over all the books for the car and answered some additional questions that we had. He made our 1000 mile appointment for us as well. Before we knew it Rasheed was calling us in to go over the paperwork and to suggest some additional alternatives for caring for the car. He was clear, concise, and took our kidding well! The entire experience was excellent!!! We can't wait to experience what can only be excellent service in the near future...

I knew I wanted a Volkswagen Jetta TDI Premium with Navigation in Tornado Red. I loved the great gas mileage, and absolutely loved the bright red color! I went to my local dealer, and they tried to push me into a base model gasoline Jetta with no sunroof. Reason being they said I couldn't afford what I wanted. I cried the entire drive home. So my son being the motorhead that he is, did some research and found Sutliff VW in Harrisburg. He called the dealership and spoke to Janelle Orris in the finance department. She was able to get back to me within the hour with a quote for the car that I wanted! They didn't have the EXACT car I wanted, but they located one THAT DAY. I called on a Monday, they went and got the car from another PA dealership on Tuesday and I picked the car up on Wednesday. They truly went above and beyond, and truly WANTED to sell me the car without ever being pushy. Michael Najdek was also wonderful when we arrived at the dealership, went through all the tech-options with us while the paperwork was being drawn up, and made us feel welcome. Sutliff made me want to buy a Volkswagen again, after I was completely turned off my local dealership... It was definitely worth the drive! I would recommend Sutliff to anyone looking for a new or used VW.

After a horrible experience at other dealerships i found what i was looking for online and negotiated a price before i went to the dealership. I showed up and everything was exactly what was agreed to. I test drove the car and purchased it immediately. They were quick to get everything in order and I was on my way. Would do business with these folks again.

I've had my Audi in for service many times with Sutliff, and each time the service has been quick, accurate and of quality. My most recent service was for when my car was leaking a little bit of oil, and was experiencing a rough idle. The employee who worked on my car was Todd. He figured out the issue within minutes and had a solution for me. I was able to pick up my car before lunch! I've always dealt with Kerry when I came in. He has always been friendly and personable. The shuttle service is always on time, and there is VERY little wait time when I needed it. I would HIGHLY recommend Sutliff VW for your VW & Audi service needs.

Aric, my salesperson, was awesome from start to finish! I walked in not really knowing what I wanted, just that I liked VWs from the experience I had had with my 2002 Jetta. I thought I wanted to look at a new base model Golf, but Aric led me through some questions, and then he had me test drive a 2010 used Jetta with low miles. The car was loaded! I loved the way it drove, too. Plus, it was certified, so it came with the remaining factory warranty PLUS two years/24,000 miles of extended bumber-to-bumper warranty. I purchased the vehicle that night - and I feel like I got a great deal with great service. Aric was never pushy, and really listened. And, even when he knew he made the sale, she still offered up stellar customer service. The dealership closed at 8 pm, at 8:10, he was still on the phone with Sirius Satellite Radio setting up my trial account. He was very thorough and straight up. The experience scores high with me when you compare other experiences with other dealerships in the area. I highly recommend Sutliff VW and especially Aric. Thanks to him, I love driving again!

FANTASTIC SERVICE!!! Eric Olsen is the most caring and understanding professional I have ever met! I highly recommend Sutliff!!! From a Canadian family that was stuck on a road trip and u pulled out all the stops to get us going again! Thank U from the bottom of our hearts and please thanks the staff for the incredible speedy and detailed work that was done to get us back on the road when all others said no. U all Rock and I will come by again just to see u guys again. Our Girls will now have a great vacation...truely professionals and caring folks u have left a ever lasting impression on us and this is what America is all about! BTW thanks for the directions to Washington DC. Best Regards Brajkovich Family

I was travelling for the fourth of July holiday when my trip was stopped abruptly on route 15 outside of harrisburg with two flat tires. Driving my 2007 passat and in a bit of a panic, I called vw roadside assistance and they notified me they would tow the car to sutliff vw. I called them while waiting to be towed to see what my options were and they informed me that they would have a passat waiting for me. After an hour and forty five mins, I arrived at the dealer via the towing company. Sutliff promptly gave me the vehicle and sent me in my way so I could continue my holiday travel plan. Kudos them, just another reason why I drive vw!!

Very helpful group of people. Sourced me a car out from a different state and had it to me in under a week. No pressure environment. Nash, the salesman, knows his VWs really well. The price was fair as well. I was very specific with Nash on what I wanted, and he never tried to push any other cars onto me. Overall - great car buying experience.

The PROBLEM has been RESOLVED :)))))))) Thank You Sutliff VW of Harrisburg, Pa. My car was recalled for a sunroof problem and I took the car to this dealership and after this my sunroof started leaking water everytime it rained and as a result I had to cover the car with tarp and after several months of covering the car it has scratches on it and Sutliff VW isn't taking RESPONSIBLITY FOR THEM???? Yes, the car's fixed for free but the REST OF THE DAMAGE TOO MY 2ND JETTA "LAYS AT THE DOOR OF SUTLIFF VW"! I take Pride in this car and this is Wrong on So Many Levels for this dealership too Totally Drop the Responsibility at my DOOR!

This is the third car I have bought from Sutliff. I would recommend this dealership to anyone who likes great cars (VW) and top notch customer service. This is also the third car I've bought from Nash. He is very knowledgeable about his vw's, doesn't pressure ypu, and will definitely go to bat for you when it comes to negotiating a fair price. General Manager Tom Bischof is also very easy to deal with he as well has helped me with numerpus purchases. I would recommend to anyone who was in the market for a new or used car to visit Sutliff VW first!!!!! I couldn't be happier with any of my car purchases through Sutliff VW.

I gave this rating because the fast, friendly service at Sutliff was great. This was not the first VW dealer that I had visited, but it will surely be the last, because I will never go anywhere else again. They worked with me until the deal was acceptable by both parties and I never felt pressured to accept a deal that was not appealing to me. I will be back!!

After doing my research I found Sutliff VW on the web and checked out their pre-owned inventory. I went to the dealership today looking for a used VW EOS and left with a brand new 2012 model. My wife and I were very pleased with Nash Chandra - no pressure, vast knowledge of his product and extreme patience! We drove 3 vehicles before deciding on the new EOS. I would highly recommend this dealership and Nash Chandra just for the experience alone as well as the selection and service. If you are looking for a new or used car and want a hassle free sales experience go to Sutliff VW and ask for Nash Chandra!