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Sutliff Volkswagen

Was 95% in on a purchase due to Dave's amazing people skills and direction. We wanted to leave for a short break and was directed to a sales manager, Josh (no hello or smile from him), who would discuss numbers, including the APR, who killed the deal due to his total lack of people skills and telling us he would not accept anything to hold the car for an hour. I understand how it works, get the sell. However, telling a potential buyer he could not hold it for an hour? Typical pushy car salesman. We decided against buying anything.

DO NOT TRUST THIS DEALERSHIP. Bought a 2022 Tiguan. They forgot to finish the inspection, so I didn't even make it home before I had to take it back to the dealership. They kept it for a WEEK, fabricated stories that they ("had to clean the pistons, carbon deposits from bad gas" and then "found another oil leak" (another?? you didn't tell me there was a leak) and blamed VW for the delay in "getting the parts"). Everytime I called, Service referred me to Sales, and I got a different story. They also claimed the tech needed to drive my vehicle overnite to "reset" it. When I got my vehicle back, the tech's backpack was still inside. I asked for a copy of the service record. NEVER got it. Looking to trade this xxx, so I went back this week to get a copy of the service they claimed was done. The ONLY service record they had, was from Dec 2023!! They did NO service while they had my car, and had no explanation for keeping my vehicle for a week. And if they did NO service, why was the Tech driving MY vehicle??? It recently started drinking oil and blowing blue smoke, I asked about that. I was told it is "common" for European cars to burn oil. (Turns out that was another of their delightful "stories". VW and Audi have lawsuits against them for this. The Audi Q5 is basically the same vehicle, they had class-action lawsuits filed against them and they lost. This is a known issue and this dealership lied to me about it.) I would suggest going elsewhere for your vehicle purchase.

Easy to schedule, also appreciated the ride to pick up vehicle when finished.

The team at Sutliff did a great job, they were very patient and transparent during the entire purchasing process.

The staff at Sutliff was very straightforward and professional. Right down to the gentleman who delivered the car. Everyone was helpful, answered questions in a direct manner, and worked hard to get issues resolved.

I was kept updated on the status of the recall repair and was provided a loaner vehicle while my car was in service.

My experience with Sutliff VW was exceptional from start to finish. Unlike many other dealerships, they took my internet inquiry seriously and placed high value on my time as a customer. They were honest, upfront, and transparent with pricing. I drove over 150 miles to buy a car from Sutliff, and would do it all over again without hesitation. My local dealers should take a few notes from these guys! Thanks to Alison, Joshua, Joe, John and the entire Sutliff team.

As always reliable service to insure my car is well maintained and to avoid mechanical issues.

We were recommended this dealership after having a not-so-great experience at Autohaus. The process was simple, the service was great, and the staff was so friendly. We came to a happy medium with our trade in without having to go through the back and forth negotiations. We live in Lancaster and are 5 min away from the VW dealership but the drive to this location is so worth it.

Absolutely love this Volkswagen dealership better than the mechanicsburg location I have been coming to this one for year always clean customer service is always great friendly and welcoming I will not go anywhere else to have my car serviced I love this place I bring all my vw here